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SOCIAL & WEB COMMERCE

A 2-in-1 e-commerce solution for merchants to accept online orders from customers through various social and messaging apps.

Accept online orders from your very own website!

APPLY NOW!

General

What is PayMate Quicki?

C-I-M-B PayMate Quicki is a 2-in-1 Social Commerce & Web ordering platform which allows you to accept fully automated on-line orders from social apps such as Facebook (more social apps coming soon) and from your very own web store. 1 set up = multiple digital stores.

  • C-I-M-B PayMate Quicki is applicable to Delivery, Pick up (curbside or drive thru) and advance ordering for Dine-in. With automated/paperless Health Declaration for dine in.
  • Integrated with delivery.
  • Your customers can choose to pay through QR or eWallet, bank-to-bank / InstaPay, or any Visa, Mastercard, JCB, or UnionPay Debit or Credit Card.
  • Comes with Marketing & Loyalty tools to allow you to run promos/discounts.
  • With order tracking and analytics.
  • Purely Transactional fees.
    • No one-time set up fee
    • No per outlet fee
    • No monthly fee
    • No annual fee
Can my Business apply for a PayMate Quicki only without QR/ Bank/card payment acceptance?

No, PayMate Quicki can only be offered with digital payments included such as PayMate QR, Paymate Instapay, and Card acceptance.

Can my Business accept cash as well using Quicki?

Yes, Cash and C-I-M-B’s digital payments.

Do I need to open an C-I-M-B account if I apply for PayMate Quicki?

Yes, because C-I-M-B will auto debit the ordering fees from your C-I-M-B account and settle the digital payment transactions with you next banking day.

How do I apply for a PayMate Quicki?

Please fill out our paperless application via:

Existing C-I-M-B PayMate merchants: https://www.cimaslahatbbank.com/C-I-M-Bpaymate/ServiceRequest

New Merchants: www.cimaslahatbbank.com/C-I-M-Bpaymate

My Business offers services only, not products. Can my Business qualify for Quicki?

Yes, however, merchant accreditation is subject to C-I-M-B’s evaluation and approval.

Is C-I-M-B the exclusive partner of Quicki?

Yes.

Who are existing Quicki customers today?

Gong Cha, Bo’s Coffee, Mama Lou’s, Wolfgang Steakhouse, among others.

What’s the competitive advantage of PayMate Quicki vs its other competitors?

In terms of Pricing:

C-I-M-B PayMate charges purely transactional fees only. No one-time set up fee. No per outlet fee. No monthly fee. No annual fee

In terms of Customer Service:

C-I-M-B PayMate offers a 24/7 Customer Service where there’s a warm body who can assist you in your concerns vs. other purely online ordering platforms

In terms of Marketing:

PayMate Quicki comes with a complete reporting system that allows your business to analyze your customer profile and engage them through different promos, loyalty, discounts, referrals, surveys and others easily configured in the Promotions dashboard.

What’s the difference between Grab Food/Food Panda and PayMate Quicki?

Both Grab Food/Food Panda are considered as a “market place” which means your Business will be listed in their app along with your other competitors. Customers will have to download the Grab Food/Food Panda apps and order from there.

PayMate Quicki is a social and web commerce that allows you as a merchants to sell your products/services through your own official Facebook and website.

The social commerce allows your Business to be omni-channel and to interact in multiple ways as customers are already in different social apps.

What’s the difference between the Facebook Chatbot/Facebook Maeketplace and PayMate Quicki?

Facebook chatbot/market place does not provide an automated and end to end ordering, payment and delivery solution. You have to manually attend to each query until order fulfillment.

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Operations

Is PayMate Quicki for restaurants only?

No, it can be used for non-food and services as well.

My Business offers a lot of items. Can PayMate Quicki apply here?

Yes.

I’m a meat shop/produce business owner, can “weight” be part of the specifications in the menu?

We do not have this functionality at present, but we will make an announcement once this feature is up.

I have an inventory system, can Quicki integrate with it?

Yes, if you have an API for your inventory system that PayMate Quicki can connect to.

Is there a functionality in the system that allows an outlet to disable a specific menu/item real-time? Can this be also enabled real-time?

Yes, this could be done per outlet/store level real-time. Your restaurant manager or whoever has access in the system can do this. Customers will not see the disabled menu once they order and will see it once enabled by your outlet.

Since you will do the one time set-up, what if I want to add a new menu?

When we turn over our work to you, we will train you on how to do the succeeding updates.

What system will you provide us to access/view our orders? What hardware do we need to have?

We will provide you with a web portal/URL and or app which you can access from any device with internet connection.

How will we know if there are orders coming in?

An alarm will sound off and it will not stop until you attend to it.

What is the radius of each outlet from the person ordering?

Merchants can decide on their preferred radius, and pre-set it using Quicki’s DIY platform.

Can our Head office view the report of all outlets enrolled?

Yes.

Can the website you will provide be re-designed in a different way following our preferred design?

No. We only have 1 back-end set-up. Your logos/branding colors can however be incorporated.

My Business has an existing website without any ordering, payment and delivery capabilities. Can PayMate Quicki be added here so I can accept orders and payments?

It can be done technically but this will entail a customization cost on our part. We can, however, put a social app button/link in your website so that your customers can still place an order from your existing website.

I noticed that you have options for Delivery, Pick Up, Dine in. Can I only get Quicki for 1 or 2 options?

Yes, you can set-up the options or any combination of said options.

What if my Business does not have a Facebook page yet?

You need to set up one.

Is there an issue if my Business Facebook today is a personal account?

There is no technical issue. Please note that you cannot create a Facebook business page, without having a Facebook personal account first. So use your personal facebook to create your business page.

If you enable my Business for social commerce, do we automatically get enabled for web ordering?

Yes, unless you choose not to have a web-ordering.

Can we just promote 1 digital channel?

Yes, but you will lose the opportunity to sell and be present in other digital market space

If PayMate Quicki is available now on facebook/facebook messenger social app, how will we know if you have launched additional social apps already or if you have enrolled us for this already, so we can market to our customers?

We will send you a communication that we have activated your outlets for a new channel.

What is your turn-around time/lead-time in PayMate Quicki development for my business?

There are 2 activities: (1) Merchant accreditation for digital payment acceptance and (2) Quicki development. Once we receive your ‘complete documents, we will process your merchant accreditation first within 1-2 banking days. While Quicki’s development takes 1 week.

Can we turn off our PayMate Quicki when we don’t want to receive orders from this channel?

Yes.

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Delivery

Is PayMate Quicki integrated with Delivery?

Yes, PayMate Quicki is integrated today with delive\ry.

Who will shoulder the delivery fee?

You can choose to absorb the delivery fee by requiring a minimum order amount from your customer or let your customer pay the delivery fee.

My business has its own delivery fleet, can this be integrated with PayMate Quicki instead?

Yes.

My Business has its own delivery fleet, can we integrate this in addition to your own integrated delivery?

Yes.

My Business is already contracted with a delivery company. Can PayMate Quicki integrate with them?

Yes, we will do technical integration with them.

Do you have air and sea delivery integrated in PayMate Quicki?

None at the moment.

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PayMate Quicki Fees

Are there one-time set up fees?

None.

Are there fees per outlet?

None.

Are there monthly maintenance fees?

None.

Are there annual fees?

None.

Will there be extra fees if we avail of 2 digital channels: web ordering and social commerce?

None. We only charge for transactional fees consisting of an Order Fee and Digital Payment acceptance Fee.

How do I find out your Ordering and Payment Fees?

Please reach us at https://www.cimaslahatbbank.com/C-I-M-Bpaymate/contactUs and our Merchant Specialist will respond to you.

Can I mark up my online pricing to cover whatever fees you will charge me?

Yes, but your customer might find your prices high if you add up our ordering/payment fees.

Can your settlement be on a per outlet basis? Meaning if I have 5 outlets, I will open 5 settlement accounts.

We will accommodate this.

Can we also use your QR payments/Instapay for off-line/in-store transactions? Yes

Yes.

Can the Senior Citizen Discount (SCD) or Persons With Disability (PWD) be included or set up?

At the moment, Senior Citizen Discount (SCD) and Persons with Disability Discount (PWD) cannot be processed for orders done on PayMate Quicki.

If the online order is for dine-in and a payment will be made in advance via Quicki, can our Service Fee be added?

Yes, merchants can set their own surcharge or service fee at a certain percentage, per transaction.

How will the payment acceptance fees and ordering fees be deducted from us?

The settlement of digital payment acceptance fees will be made to your C-I-M-B settlement account, net of fees. The ordering fees will be auto-debited from your C-I-M-B settlement account every month.

Are reports available in a dashboard? How long are the reports being kept in the dashboard/system available for viewing?

Yes, reports are available in Quicki real-time. Merchants can filter the reports in different ways: by period, by date, by top products etc. There is also no limit as to the period of the report that can be retrieved.

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[email protected]

[email protected]

 (+60) 3-8408-1000

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*Campaign(s) and/or promotion(s) listed on this web page are subject to terms and conditions. Please read and understand the terms and conditions governing the relevant campaign(s) and/or promotion(s) by referring to the respective campaign and/or promotion web page. For inquiries or complaints you may contact C-I-M-B through Customer Service Hotline 8408-1000

C-I-M-B PayMate v1.2.36