HOW TO REGISTER?

HelloCRYPTO allows users to open a CryptoCurrency Banking Account. It is a e-wallet & Bank Account by Capital Ibra Maslahat Bumiputra Bank where users can perform convenient and secure 24/7 CryptoCurrency(Bitcoin, USDT & Ethereum) banking transactions as long as they are connected to the internet.

A HelloCRYPTO Account is an e-wallet & Bank Account powered by Capital Ibra Maslahat Bumiputra Bank that users can easily access by registering through https://apply.cimaslahatbbank.com/open-account/crypto. The account needs no initial deposit or maintaining balance requirements nor does it have any dormancy fees.

The account may hold up to 100 BTC/1500ETH or USDT3,000,000 or CASH Balance of RM50,000,000.00 at any given time. There are no Maximum cash-in transactions per month. User can set their own limits. Transaction limit shall be refreshed on the first day of the succeeding month.

To register for a HelloCRYPTO Account, You may also view this link for more information: https://apply.cimaslahatbbank.com/open-account/crypto

You will receive an SMS and E-mail notification indicating the status of your application within the next banking day from the date of application.

As an added security feature, you may only access your account on one (1) primary registered mobile device at any time. In case of change device, simply attempt to login from the mobile device you wish to use, tap “Register Device” prompt then follow the on-screen instructions to proceed.

To unlock your account, press the 'Forgot Password' link on the login page. Follow the on-screen instructions to elect a new password. Once this is done, you will be able to access your account with your new password.

Only one HelloCRYPTO account is allowed per person.

Currently, your HelloCRYPTO account is accessible using any devices and via ebank.CIMBONNET.com

Over-the-counter withdrawals are allowed for HelloCRYPTO. To cash out, you may avail of a HelloCRYPTO ATM card at any MasterCard ATM Machine (Local or International). From the platform, you can make Local/International transfer to bank account account or WesternUion or RIA or PAYPAL

Only those 18 years old and above are eligible to open a HelloCRYPTO account.

Once you have successfully applied, you will receive notification on your status update within one (1) banking day.

Kindly visit ebank.cimbonnet.com to find your account number. New Users/Customers will be sent instructions to Enroll for Ebanking

You may input ‘-’ (dash) or ‘.’ (period) in the middle name field if you do not have a middle name.

Yes, Account provisions and services is available to all Countries.

As of now, we have 4 available channels where users may cash-in or load to their HelloCRYPTO Account: (1) Over the counter cash deposit at any C-I-M-B Branch, (2) Instapay from other Malaysia Bank Accounts, (3) Fund transfer(Local/International), and (4) Bitcoin, Ethereum or USDT

C-I-M-B does not charge for transaction fees. While there are some billers that charge a service fee for processing the transaction, most of our billers in HelloCRYPTO have no transaction fee.

Regarding payment posting, we highly suggest that you check directly with your biller. Your bills payment should be posted within 1-3 banking days.

Once you confirm your payment, charges and transfer of funds cannot be reversed. Please ensure to check all details before proceeding with your transaction.

Automatic reconciliation shall apply within the next banking day which excludes weekends and public holidays. If your transaction is on a Friday, the next banking day is on the coming Monday. If it happens that after such time your funds would remain uncredited, kindly email us at [email protected] with the details of your transaction:

• Account Name:
• Account No.:
• Transaction Reference #:
• Amount:
• Date & Time of Transaction:

Send us an email to [email protected]

Yes, you may use your HelloCRYPTO account for the following loan proceeds and benefits:

• Calamity
• Salary
• Maternity
• Sickness
• Disability
• Retirement
• Unemployment Benefits
• Business Startup
• QuickLoan

For updates and inquiries on your loan disbursement, please directly contact us.

You may only link the HelloCRYPTO ATM card with your account. Other C-I-M-B debit cards may also be linked to your HelloCRYPTO account.

You may only link one (4) HelloCRYPTO ATM card with your account at any given time.

HelloCRYPTO does have over-the-counter cash withdrawal. While we genuinely encourage you to avail of a HelloCRYPTO ATM card for convenience and avoidance of unnecessary fees, you still have an option to cash out even without an ATM card. Here are some options below:

1. Cash out via 3rd Party Agent (WesternUion or RIA or Paypal).
2. Fund Transfer. Via the Funds Transfer feature of HelloCRYPTO, you may send your funds to other banks and withdraw the money from your other bank account. InstaPay fund transfers via HelloCRYPTO are FREE of charge until December 31, 2022.

The ATM card is for ATM and POS transactions only. You may avail of the HelloCRYPTO Mastercard through your HelloCRYPTO app for an annual fee of RM 100.

You may contact the branch to check the availability of HelloCRYPTO ATM cards.

To change your nominated ATM PIN, select ‘View Card’ on the home screen and tap on ‘Change PIN’. Verify the PIN change by inputting your password. Input the new 4-digit PIN and confirm. You will be prompted if the PIN has successfully been changed.

I withdrew my funds using the HelloCRYPTO ATM card but no cash was dispensed and my account was debited.

Please e-mail us at [email protected] with the Subject ‘Debit Without Dispense’ and include the following information:

• Account Name:
• Account No.:
• Transaction Reference #:
• Amount:
• Date & Time of Transaction:

There is no limit. Users has to set the limit.

Although you may receive funds from abroad in your HelloCRYPTO account, we highly encourage that you advise your remitter to send the funds correctly. While it is still possible for you to receive remittances from overseas, C-I-M-B will be able to track the transaction early in time if you notify us on an incoming remittance.

Bank-to-bank international wire transfers take 2-3 banking days. For transfers to your HelloCRYPTO account, kindly use Capital Ibra Maslahat Bumiputra Bank’s(C-I-M-B Bank Berhad) swift code: ‘CIBBMYKLXXX’.